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Returns & Exchanges

Products purchased from your Consultant's Nutrimetics website

If you purchased your product from your Nutrimetics Consultant’s website you will need to contact them with the product you wish to return. Just return to their website and go to the ‘About’ section to contact them directly. Alternatively you can refer to the invoice that was emailed to you when you placed your order as this has your Consultants contact details noted on it.

Products purchased from Nutrimetics public website

If you purchased your product direct from the Nutrimetics public website and did not choose to order from a Consultant please view the policy on Returns & Exchanges for your country by clicking on the links below:

Australia

Mailing your Return or Exchange

All Returns and Exchanges are to be mailed directly to the address below:
Nutrimetics
19 Brenock Park Drive
Ferntree Gully VIC 3156

To ensure prompt processing of your return please complete the Australian Product Action Request Form in full including tax invoice number and stock numbers.

All Product Returns and Exchanges must comply with our Returns and Exchanges Policy

  • All Returns and Exchanges  must be completed within 60 days of purchase
  • Please refer to the second page of the Product Action Request Form for full details of the Policy
  • The Australian Product Action Request Form must be completed in full
  • All product exchanges are to be straight forward
  • All product exchanges are to be equal money value
  • All product exchanges must comply with our Returns and Exchanges Policy.

If you have any questions regarding this process, please contact the Nutrimetics Customer Support line on 1300 850 109.

New Zealand

Mailing your Return or Exchange

All Returns and Exchanges are to be mailed directly to the reply paid address below:
Nutrimetics International (NZ) Ltd
24 Lorien Place
East Tamaki
Auckland

To ensure prompt processing of your return please complete the New Zealand Product Action Request Form in full including tax invoice number and stock numbers.

All Product Returns and Exchanges must comply with our Returns and Exchanges Policy

  • All Returns and Exchanges  must be completed within 60 days of purchase
  • Please refer to the second page of the Product Action Request Form for full details of the Policy.

If you have any questions regarding this process, please contact the Nutrimetics Customer Support line on 0800 442 055.